Customer Relation Manager

Selangor

Customer Relation Manager

Type of vacancy : Permanent

RESPONSIBILITIES:

- To handle new and existing customer enquiries and correspondence,
- To prepare/approve quotations for flavours and transport.
- Liaise with R&D & Sales Team on sample matching and development priority.
- Maintain and update summary of new R&D matching and Developments.
- To prepare quarterly price review for flavours and regular transportation/courier price reviews.
- Ensure that competitive freight rates and reliable forwarders are obtained to meet the shipping schedule.
- To maintain, post and update status of Customer Relation Management System (CRM).
- To coordinate, reply and follow up on customer's complaint and product return. Ensure that all customer complaints are attended and resolved properly.
- To coordinate and apply export forms and documentation.
- To maintain ISO Procedure for Marketing Department.
- To prepare and analyse customer survey, written complaint, product return and R&D matching.
- Regular review of minimum stock list of finished goods and providing forecast for critical items.
- Conduct quarterly review of margin for top products and work with R&D and Production to find ways to improve margin.
- Update and coordinate sample feedback from sales managers (compiled by SSMM) in CRM.
- To assist in marketing activities (e.g. exhibition, promotion, website, directories, etc).
- To relieve Marketing Coordinator (when absent) in handling of sample requests and distribution, customer feedback and ongoing customer correspondence.
- Any other matters that may be assigned for from time to time.

REQUIREMENTS:

- Candidate must possess at least a Bachelor's Degree, Professional Degree or Master's Degree in any field.
- At least 3 years of working experience in the related field is required for this position.
- Applicants must be willing to work in SUBANG JAYA.
- Preferably Managers specializing in Customer Service or equivalent.

Remuneration will commensurate with experience and capabilities.
Please submit your application with C.V. stating qualifications, current and expected salary, recent photograph (n.r.) and contact telephone numbers to [email protected] or [email protected]

Contact Person: Syamala Manoharan

Company's E-mail: [email protected] or [email protected]

Tel No.: 012-2150971

Company Name: Matrix Flavours & Fragrances Sdn. Bhd.

Address: 11, Jalan SS18/6, Subang Jaya, 47500 Petaling Jaya, Selangor